Service with a smile
Our Happy Homeowners Brag About Us!
McDowell & Son is honored when customers take the time to say thank you. Our team works hard to provide quality work and is proud to serve Hood River and the surrounding communities. We would like to express our appreciation by including some client testimonials here.
“We’ve been residential customers of McDowell and Sons Heating/Cooling Company since 2009. I would like to say its been a pleasure to work with a company that know’s its business, has outstanding customer service and fair pricing. Over the years we’ve replaced HVAC systems in our home, one in a manufactured home and upgraded a system in a rental. Homes are now cozy and comfortable during fluctuating seasons. All done within the estimated time of completion and a very professional staff. Thanks so much for all you have done for us and we will continue to be loyal customers.”
“Thank you for the wonderful Jairo Munoz. He was an efficient and productive worker. He represents your company very well.”
“Most reviews focus on the competence, fairness, and punctuality of a contractor. However, in the case of my interaction with McDowell and Son, that is where the review STARTS. Yes, McDowell is competent, fair and punctual, but these attributes do not begin to describe the quality of this company. The management and field staff of McDowell and Son are genuinely good people who clearly enjoy helping others. I live in a small town with a limited number of heating and air conditioning contractors. Some of those contractors take advantage of this fact, providing mediocre service on a schedule that suits them more than the customer. This is definitely NOT the case with McDowell and Son. The day after I contacted them, they were at my house inspecting my HVAC system. Moreover, they had two of their employees bring over a small, portable air conditioner that I could use at no cost until my new system was installed!This was, possibly literally, a life saver for me, because the repairs to my HVAC system occurred during a record-setting heat wave, and I had just begun chemotherapy for pancreatic cancer. Finally, McDowell and Son should be recognized for their willingness to deal directly with my home warranty company, a willingness that no other contractor in the area shared. I was amazed by the patience they showed in explaining their diagnosis to uncomprehending people at the home warranty company, sending email after email and making phone call after phone call. Yet they persevered. My hat is off to them. If you live in the Columbia Gorge and you have need of heating or air conditioning work, please: do yourself a favor and call McDowell and Son.”
“Thank you for the prompt service We were really impressed by the service tecnician, Jairo Munoz. He's quite professional and friendly”
“Terry and Melissa go the extra mile! Terry and his crew accommodated our schedule for installation and coordinated with the electrician to make the process seamless. Melissa followed up multiple times to make sure our tax rebate was processed and received. These guys know their stuff and take great care of their customers!”
“We had McDowell out this past Thursday for a service call and as usual we were impressed with the service we received. Terry took the time to research our warranty and Anthony was on time (early!), friendly, and helpful. We are very happy to continue to be McDowell customers!”
“Thank you so much. You, Terry, and your technicians have been wonderful to work with! We will recommend you highly to our friends and family.”
“Excellent service! My A/C broke and I was desperate for assistance because the heat wave had everyone booked for the remainder of the week. Terri called me back and walked me through what he anticipated was the problem and even explained how I might fix it myself (since his technicians were also booked for a few days). He was so thorough in his explanation and patient with me, considering I’m a person who has never even given an A/C unit a second glance. He even offered to sell me a spare part that I could install myself! He genuinely seemed to care about my situation and even told me to call him back and give him the resolution (even if it wasn’t with the help of his company) just so he would know I was taken care of. I trust his service would’ve reflected the same care and diligence if I had used this company.”
“Excellent service! My A/C broke and I was desperate for assistance because the heat wave had everyone booked for the remainder of the week. Terri called me back and walked me through what he anticipated was the problem and even explained how I might fix it myself (since his technicians were also booked for a few days). He was so thorough in his explanation and patient with me, considering I’m a person who has never even given an A/C unit a second glance. He even offered to sell me a spare part that I could install myself! He genuinely seemed to care about my situation and even told me to call him back and give him the resolution (even if it wasn’t with the help of his company) just so he would know I was taken care of. I trust his service would’ve reflected the same care and diligence if I had used this company.”
“Thank you so much. You guys run a top-notch, professional outfit.”
“I really appreciate the advice and instructions on my home and Mr. Slim heat pump unit. Your wisdom and honesty is appreciated.”
“Two years ago, Terry installed two Mitsubishi mini-split heaters at out house on Seven Mile Hill Road outside of Mosier. Within the warranty period, the condenser went out recently. Terry and his team made three trips to the house to diagnose and replace the defective condenser with a new one without charge. His work was prompt and in a difficult situation. It is such a great relief to have worked with a professional who stood behind his work with pride and reliability. We are up and running…and happy. We highly recommend McDowell & Son.”
“Thank you Terry for a job well done. The new top of the line heating and air conditioning system, along with the platinum control thermostat is the best system on the market. We highly recommend their product and service.”
“For several years we dealt with an intermittent problem with our furnace where it would cycle off before reaching the thermostat set point. The diagnosis by another HVAC company was that we had a cracked core and needed a whole new furnace. Before taking that step, I asked a local builder who he thought was the best HVAC guy in the Gorge and he told me Terry McDowell. He was right! Terry found an incredibly difficult-to-diagnose vacuum problem related to the way the system was originally installed. His persistence and smarts saved me thousands of dollars. Terry is sharp, honest, and professional. I’ll never call anyone else for HVAC work.”
"McDowell & Son Heating and Air Conditioning did a wonderful job in everything from initial contact all the way to job completion and follow-up. We can highly recommend Terry and his team!" 🙂
“While I was gone in Belize on a missions trip, my wife who was 7 months pregnant, had the misfortune of our furnace going out. McDowell and Son brought her heat on a Saturday, diagnosed the problem, and ordered parts. Our furnace was fixed that following week faster and less expensive than our neighbors furnace that was fixed by another company, and they did not get portable heat or Saturday service!”
“I manage 8 rental properties in the Gorge and rely on McDowell & Son to keep my tenants happy… they offer great customer service, fast response time, and you’ll know what you’re paying up-front. Very knowledgeable staff… they’ll get you and up and running, no hassle.”
“You are very nice to deal with, thank you for the fine service.”
“The main reason I was impressed was because we had received poor service from a previous person and the contrast was so obvious. Terry was just so knowledgeable and competent that it was very reassuring.”
“We highly recommend McDowell & Son for any of your heating and air conditioning needs! We’ve used them several times for both our heating and air installations and repairs and have always been so happy with their work and honesty. When we call for anything someone always gets right back to us or comes over to address whatever need it is we have. Also, they issued us the papers completely filled out for what we needed for a tax credit on our new air conditioning system… that was a huge plus!!”
“Terry is so current and knowledgeable about clean air and energy efficiency. This is a “green” solar house, not many local heating people are so up to date and aware of what we needed for most efficient heating and cooling. Terry does my maintenance 4 times a year. I couldn’t ask for better – He is fantastic”
“Thanks so much to you all for your thorough and patient work.”
“Thanks! We are very happy with the updates to the existing system. Terry, I appreciated you spelling out all of the options at the initial testing and planning stage. I think we got a big increase in performance for a reasonable price.”
“Melissa and Terry, I want to thank you very much for all your help, this would of never happened if it was not for you guys helping out. My Mom and Dad are very happy and I know for me I will have peace of mind knowing they will be warm this winter. Thanks again for being so nice, it is good to know there are still people out there who care.”
We Care About Your Experience as Well!
Our job is to keep you comfortable and we go above and beyond to make sure you’re happy with your service too. That’s why we offer our customers a 100% satisfaction guarantee on every job.