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Testimonials

Testimonials

McDowell & Son is honored when customers take the time to say thank you. Our team works hard to provide quality work and is proud to serve Hood River, and the surrounding communities. We would like to express our appreciation by including some client testimonials here.

Candice Richards

“Terry and Melissa go the extra mile! Terry and his crew accommodated our schedule for installation and coordinated with the electrician to make the process seamless. Melissa followed up multiple times to make sure our tax rebate was processed and received. These guys know their stuff and take great care of their customers!”

Amy Webber

“We had McDowell out this past Thursday for a service call and as usual we were impressed with the service we received. Terry took the time to research our warranty and Anthony was on time (early!), friendly, and helpful.  We are very happy to continue to be McDowell customers!”

Bernie Fetz

“Thank you so much. You, Terry, and your technicians have been wonderful to work with! We will recommend you highly to our friends and family.”

Lauren L. Posted on Yelp

“Excellent service! My A/C broke and I was desperate for assistance because the heat wave had everyone booked for the remainder of the week. Terri called me back and walked me through what he anticipated was the problem and even explained how I might fix it myself (since his technicians were also booked for a few days). He was so thorough in his explanation and patient with me, considering I’m a person who has never even given an A/C unit a second glance. He even offered to sell me a spare part that I could install myself! He genuinely seemed to care about my situation and even told me to call him back and give him the resolution (even if it wasn’t with the help of his company) just so he would know I was taken care of. I trust his service would’ve reflected the same care and diligence if I had used this company.”

River H. - Posted on Yelp

“Excellent service! My A/C broke and I was desperate for assistance because the heat wave had everyone booked for the remainder of the week. Terri called me back and walked me through what he anticipated was the problem and even explained how I might fix it myself (since his technicians were also booked for a few days). He was so thorough in his explanation and patient with me, considering I’m a person who has never even given an A/C unit a second glance. He even offered to sell me a spare part that I could install myself! He genuinely seemed to care about my situation and even told me to call him back and give him the resolution (even if it wasn’t with the help of his company) just so he would know I was taken care of. I trust his service would’ve reflected the same care and diligence if I had used this company.”

Sandy S.

“Thank you so much. You guys run a top-notch, professional outfit.”

Susan T.

“I really appreciate the advice and instructions on my home and Mr. Slim heat pump unit. Your wisdom and honesty is appreciated.”

Michael Royce

“Two years ago, Terry installed two Mitsubishi mini-split heaters at out house on Seven Mile Hill Road outside of Mosier. Within the warranty period, the condenser went out recently. Terry and his team made three trips to the house to diagnose and replace the defective condenser with a new one without charge. His work was prompt and in a difficult situation. It is such a great relief to have worked with a professional who stood behind his work with pride and reliability. We are up and running…and happy. We highly recommend McDowell & Son.”

Dwight J. Larsen

“Thank you Terry for a job well done. The new top of the line heating and air conditioning system, along with the platinum control thermostat is the best system on the market. We highly recommend their product and service.”

Dave Scarborough - Posted on Google

“For several years we dealt with an intermittent problem with our furnace where it would cycle off before reaching the thermostat set point. The diagnosis by another HVAC company was that we had a cracked core and needed a whole new furnace. Before taking that step, I asked a local builder who he thought was the best HVAC guy in the Gorge and he told me Terry McDowell. He was right! Terry found an incredibly difficult-to-diagnose vacuum problem related to the way the system was originally installed. His persistence and smarts saved me thousands of dollars. Terry is sharp, honest, and professional. I’ll never call anyone else for HVAC work.”

Amy Webber

“Terry – I just got your voicemail this evening. Everything looks and sounds great! We are incredibly happy! Thank you for all of your crew’s hard work! We will be happily recommending you to friends and family – thanks again.”

Harry T. - Posted on Facebook

McDowell & Son Heating and Air Conditioning did a wonderful job in everything from initial contact all the way to job completion and follow-up. We can highly recommend Terry and his team! 🙂

Michael S. - Posted on Yelp

“While I was gone in Belize on a missions trip, my wife who was 7 months pregnant, had the misfortune of our furnace going out. McDowell and Son brought her heat on a Saturday, diagnosed the problem, and ordered parts. Our furnace was fixed that following week faster and less expensive than our neighbors furnace that was fixed by another company, and they did not get portable heat or Saturday service!”

Scotia B. - Posted on Yelp

“I manage 8 rental properties in the Gorge and rely on McDowell & Son to keep my tenants happy… they offer great customer service, fast response time, and you’ll know what you’re paying up-front.  Very knowledgeable staff… they’ll get you and up and running, no hassle.”

Lois C.

“You are very nice to deal with, thank you for the fine service.”

Peter K.

“Very Happy.”

Laura G.

“The main reason I was impressed was because we had received poor service from a previous person and the contrast was so obvious. Terry was just so knowledgeable and competent that it was very reassuring.”

Linda L. - Posted on Yelp

“We highly recommend McDowell & Son for any of your heating and air conditioning needs! We’ve used them several times for both our heating and air installations and repairs and have always been so happy with their work and honesty. When we call for anything someone always gets right back to us or comes over to address whatever need it is we have. Also, they issued us the papers completely filled out for what we needed for a tax credit on our new air conditioning system… that was a huge plus!!”

Sheila R.

“Terry is so current and knowledgeable about clean air and energy efficiency. This is a “green” solar house, not many local heating people are so up to date and aware of what we needed for most efficient heating and cooling. Terry does my maintenance 4 times a year. I couldn’t ask for better – He is fantastic”

Susan C.

“Thanks so much to you all for your thorough and patient work.”

MTC

“Thanks! We are very happy with the updates to the existing system. Terry, I appreciated you spelling out all of the options at the initial testing and planning stage. I think we got a big increase in performance for a reasonable price.”

Mr. Moore

“Melissa and Terry, I want to thank you very much for all your help, this would of never happened if it was not for you guys helping out. My Mom and Dad are very happy and I know for me I will have peace of mind knowing they will be warm this winter. Thanks again for being so nice, it is good to know there are still people out there who care.”

Contact Us

541-387-3373
info@mcdowellandson.com

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Hours

M - F  8:00am to 5:00pm

Location

1453 Barker Rd
Hood River, OR 97031